Frequently asked questions
What do you do with the items you buy?
We will either resell the item and continue its life with a new owner.
Redistribute the item where it can be used for benefit, such as educational purposes or community projects.
Or, finally, where there is no other option, we will recycle the item.
What price can I expect for my items?
We will purchase items at trade value. Pricing needs to be realistic, and whilst we want to save as many breakables as we can, it would not make business sense to pay top retail price for a box of recycling waste.
The value of every item is different and is based upon the condition, whether the item is saleable, and the distance we need to travel to purchase the item.
We will always agree on a price up front before any purchase is made that we are both happy with.
Are there any items you don't buy?
Yes. Our passions are vintage, retro, and antique breakables. Whilst we do purchase more modern pieces, this is only usually as part of a full house clearance of breakables or as part of a consignment.
That being said, we are always happy to consider good-quality modern items, so still contact us about these if this is what you are looking to sell.
I need to move things quickly; how soon can you help?
Workload and notice permitting, we can usually be with you the same day or the following day at the latest.
How will I be paid for the items I am selling?
All payments for items will be made via bank transfer for immediate payment or cash purchase at the point of sale. No items will be collected without payment being made.
The agreed price for the items will be given in writing so that you have a clear breakdown of what payment is due to you.
Do I need to pack all the items up?
No. We do request that we package all items ourselves, and that way we can ensure that everything is fully protected to reduce damage.
For larger consignments, items can be moved into a single room if you wish, but we are happy to work around the property to locate and package up quickly and efficiently.
So you will need to be in my home? Is this safe?
Absolutely. Staff are fully police checked and hold an Enhanced DBS certificate that can be shown to you for your peace of mind.
We are a female-owned and run company, so when working in your home, this will be a female member of the team.
I have so many items; I feel embarrassed or have hoarding disorder, and/or my home is in disarray, and I don't like people to see this
We never judge, and we are here to provide support and approach all situations with compassion and empathy.
The owner of the Fragilistica is an ex-Registered Care Manager of a number of care homes and care organations within the mental health sector as well as the management of a number of learning disability and supported living homes across the Northeast.
Having supported many people with OCD, depression, anxiety, mental health illness, and hoarding disorder, you can rest assured that you or your loved one will be in good hands throughout.